Refund policy

Returns & Exchanges

  • Due to the nature of skincare products, we cannot accept returns on opened or used items.

  • Unopened, unused products may be returned within 14 days of delivery.

  • Refunds are issued to the original payment method once the item is received and inspected.

  • Shipping costs are non‑refundable.

  • Customer is responsible for return shipping unless the product arrived damaged or incorrect.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, please contact us within 7 days with your order number and a photo. We will replace or refund the item at no cost to you.

Allergy & Sensitivity Disclaimer

Please review ingredients carefully before purchasing. Because each person’s skin is unique, we cannot offer refunds for reactions, and we’re always here to help you choose the right product.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, we are unable to replace or refund it. If your package is lost in transit, contact us and we’ll help file a claim.